How can agents leverage knowledge to help customers?
How do I customize my Help Center?
You can use our Knowledge Capture app to leverage your team’s collective knowledge.
Using the app, agents can:
Search the Help Center without leaving the ticket
Insert links to relevant Help Center articles in ticket comments
Add inline feedback to existing articles that need updates
What are these sections and articles doing here?
To get started, s...
This FAQ is a section in the General category of your Help Center knowledge base. We created this category and a few common sections to help you get started with your Help Center.
The knowledge base in the Help Center consists of three main page types: category pages, section pages, and articles...